Privacy Policy

---

Privacy Policy for Pet Transport Company

Effective Date: January, 01, 2025

This Privacy Policy describes how Pet Transport Company (referred to as "we," "us," or "our") collects, uses, and shares personal information of users of our website, www.pettransportco.com and individuals who use our pet transport services (the "Services"). We are committed to protecting your privacy and ensuring the security of your personal information.

1. Information We Collect

We collect different types of information, including:

 * Personal Information You Provide Directly:

   * Contact Information: Name, address, email address, phone number. This is collected when you request a quote, book our Services, contact us through the Site, or subscribe to our newsletter.

   * Pet Information: Pet's name, breed, age, weight, health information (if provided and relevant to transport), vaccination records, special needs or instructions. This is essential for providing our Services.

   * Travel Details: Origin and destination addresses, travel dates and times, flight information (if applicable), accommodation details (if applicable).

   * Payment Information: Credit card details or other payment information necessary to process payments for our Services. Please note that we may use third-party payment processors, and we may not directly store your full credit card information on our servers.

   * Account Information: If you create an account on our Site, we collect your username and password.

   * Communication Preferences: Your preferences for receiving communications from us.

   * Any other information you voluntarily submit to us.

 * Information Collected Automatically:

   * Log Data: Our servers automatically record information when you access or use our Site, including your IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.

   * Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your Browse activities on our Site. This information helps us analyze Site traffic, personalize your experience, and improve our Site and Services. You can manage your cookie preferences through your browser settings.

   * Device Information: Information about the device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

 * Information from Other Sources:

   * We may receive information about you from third-party partners, such as relocation companies or veterinary clinics, if you have authorized them to share this information with us for the purpose of arranging pet transport.

2. How We Use Your Information

We use the information we collect for various purposes, including:

 * Providing and Managing Our Services:

   * To process your requests for quotes and bookings.

   * To arrange and facilitate the safe and efficient transportation of your pets.

   * To communicate with you about your bookings and any related updates or issues.

   * To verify your identity and pet ownership.

   * To provide customer support and respond to your inquiries.

   * To manage your account on our Site.

 * Improving Our Site and Services:

   * To analyze how our Site and Services are used and to identify areas for improvement.

   * To personalize your experience on our Site.

   * To develop new features and services.

   * To conduct research and analysis.

 * Communication and Marketing:

   * To send you promotional emails and newsletters about our Services, special offers, and other information we think may be of interest to you, provided you have consented to receive such communications. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us.

   * To respond to your comments, questions, and feedback.

 * Legal and Security Purposes:

   * To comply with applicable laws, regulations, and legal processes.

   * To protect the security and integrity of our Site and Services.

   * To prevent fraud, unauthorized access, and other illegal activities.

   * To enforce our terms and conditions.

3. Sharing Your Information

We may share your personal information with the following categories of recipients:

 * Service Providers: We may share information with third-party service providers who assist us in providing our Services, such as transportation partners, payment processors, website hosting providers, email marketing services, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.

 * Business Partners: We may share information with business partners who are involved in providing the Services you have requested, such as airlines or other transportation companies, and pet boarding facilities.

 * Legal Authorities: We may disclose your information to law enforcement agencies, regulatory bodies, or other governmental authorities if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

 * Business Transfers: In the event of a merger, acquisition, or other corporate reorganization, your information may be transferred to the acquiring entity or third party involved.

 * With Your Consent: We may share your information with third parties with your explicit consent.

We do not sell or rent your personal information to third parties for their direct marketing purposes without your explicit consent.

4. Your Rights and Choices

You have certain rights regarding your personal information, including:

 * Access: You have the right to request access to the personal information we hold about you.

 * Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

 * Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.

 * Objection to Processing: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

 * Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.

 * Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible.

 * Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

5. Data Security

We have implemented reasonable security measures designed to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include basic encryption, firewalls. However, please note that no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the specific purposes for which it is processed.

7. Children's Privacy

Our Site and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. If you believe that we have inadvertently collected personal information from a child under the specified age, please contact us immediately, and we will take steps to delete the information.

8. Links to Other Websites

Our Site may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy does not apply to those websites or services. We recommend that you review the privacy policies of those third parties before providing them with your personal information.

9. International Data Transfers

If you are accessing our Site or using our Services from a location outside the United States, your personal information may be transferred to and processed in the United States or other countries that may have different data protection laws than your country of residence. By using our Site and Services, you consent to the transfer of your personal information to these countries. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable laws.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised Privacy Policy on our Site and update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our Site and Services after the posting of a revised Privacy Policy constitutes your acceptance of the changes. We may also notify you of significant changes to this Privacy Policy by other means, such as by sending an email.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Pet Transport Company

3538 W Land Drive

West Valley City, Utah 84119

info@pettransportco.com

(385)298-7870

By using our Site and Services, you acknowledge that you have read and understood this Privacy Policy.